Mycartridge Suprint

FAQ

What impact will the firmware blocking third-party chip solutions have on my printer?

To maintain compatibility, disable future printer updates. For setup assistance, consult our illustrated guide or reach out to us for further assistance.

What to do if the printer is unable to recognize the ink cartridge when printing?

1.Take out the cartridge and fit it back in properly.
2. Reboot the printer.
3. If the problem continues, get in touch with customer service to request a replacement.

I'm experiencing ink leakage from the cartridge. What could be the cause and how can I fix it?

There are several possible causes for ink leakage. One common reason is improper cartridge installation. Make sure the cartridge is inserted correctly and securely into the printer. If it's not properly seated, ink can leak from the connection points. Another cause could be a damaged cartridge. Check for any visible cracks or signs of wear on the cartridge. If it's damaged, it will need to be replaced. Additionally, environmental factors such as high temperature or humidity can also contribute to ink leakage. Try to keep your printer in a cool, dry place.
To fix the issue, if it's an installation problem, carefully remove the cartridge and reinstall it, ensuring it clicks into place. If the cartridge is damaged, CONTACT US to obtain a new one. If environmental factors are suspected, move the printer to a more suitable location and wait for any excess ink to dry before attempting to print again.

Why does the "Non Brother Toner" warning show up when I use the TN229XL toner cartridge?

Our TN229XL is a high-intelligence chip toner cartridge. If "Not Brother Toner" appears during the installation process just click "Yes".

Are the HP 206A toner cartridges compatible with the HP Color LaserJet Pro MFP M283fdw, and how is the print quality?

Yes, the HP 206A toner cartridges are fully compatible with the HP Color LaserJet Pro MFP M283fdw. They deliver excellent print quality, producing vibrant colors and sharp text consistently.

When I install the TN229XL toner cartridge encounter theprompt "445, 446" or "Cartridge Error" What should I do?

Please restart the printer and it can be used normally.

What is the warranty for the ink cartridge?

The warranty may last until the ink runs out or the "warranty expiration" date. If your ink cartridge seems defective, please CONTACT US FIRST! you can reach out to them by calling (+1) 5013156637, emailing at support@mycartridge-suprint.com.

What is the warranty for the toner cartridge?

The warranty may last until the ink runs out or the "warranty expiration" date. If your ink cartridge seems defective, please CONTACT US FIRST! you can reach out to them by calling (+1) 5013156637, emailing at support@mycartridge-suprint.com.